Credit Card PurchasesSee all

• How do I add or update my credit card?
• What is the refund policy?
• How do I remove my credit card?
• How do I change my All Access to a new credit card?
• Membership Cancellation FAQ
• What is a chargeback?

Other Payment MethodsSee all

• I can't buy BD
• How Do I Contact Steam Support?
• Why did my Steam purchase fail?
• Where can I see my purchase history?
• How do I contact PlayStation/Xbox support?
• Game card FAQ

Wallet PurchasesSee all

• Are there Daybreak Cash limits?

New AccountsSee all

• All Access Membership 500 DB Cash - FAQ
• What do I do now?
• How do I Contact Customer Service?
• Where can I find the legal notices
• What are the password requirements?
• Why don't I receive Daybreak emails?

Account RecoverySee all

• How Do I Set Up 2-Step Authentication
• How do I locate my Steam ID?
• Security question and answer
• How do I recover my account?

Edit or Update Account InformationSee all

• How do I opt-in to receive emails?
• How do I change my All Access membership to a different plan?
• Account management
• How to Update Account Information

Banned/Suspended AccountSee all

• What is considered cheating?
• What is toxic behavior?
• How do I fill out a ban appeal?
• Why is my account suspended?
• Why is my account banned?