How can we help?

What is considered cheating?

There are a variety of reasons why your account might be banned/suspended for cheating. Here are some (but not all) of the causes.

  • Using 3rd party software or cheat programs to gain an unfair advantage over other players
  • Modification of your computer or OS environment in an attempt to falsify or circumvent anti-cheat detection.
  • Exploiting bugs or game mechanics

Please review the Terms of Service for more information.


What do I do now?

  • If your account is only suspended and not banned, click HERE.
  • For banned accounts, you will usually need to create a new account to continue playing. (Note: Repeat offenders may be blocked from creating/accessing new Daybreak Games accounts.)
  • If you truly believe that your account was banned in error and are willing to fill out the forms and provide the files to try to prove it, click HERE.