All Access FAQ
What is All Access Membership?
All Access is an all in one recurring Membership that grants you game time for all of the below games for one recurring monthly fee!
- DC Universe™ Online (PC Version)
- Everquest II
- Planetside® 2 (PC Version)
Premium benefits in the games above:
- 10% off of marketplace purchases*
- 500 Daybreak Cash Reward to claim each month**
- Special membership promotions and offers throughout the year
- Click HERE for the individual game benefits.
*10% discount applies only to marketplace purchases made using Daybreak Cash or Real World Currency. Excludes Daybreak Cash top up, Krono, All Access Membership purchases, and purchases made using certs gold or other in-game currencies.
**500 Daybreak Cash Reward must be claimed each month. You are required to log into your game and claim the reward each month. We are unable to retro grant the cash once it has expired.
FAQ- All Access Membership.
Does the All Access Membership include the game themselves?
Our base games are Free to Play. There are additional ingame Expansions or Episodes offered and you must purchase the game software that you wish to play.
How much does All Access Membership Cost?
This can be found here where you can see the benefits as well as the pricing we offer for our different membership prices. We offer a month to month as well as every 3 month , 6 month and the best offer our once a year, 12 month purchase! You can decide and it will charge you the full price once you have selected and entered your credit card information.
How can I pay for All Access Membership?
You can find more about that here
What if I want to cancel the All Access Membership?
Please note that All Access Membership is recurring we do not offer a one time purchase. You can cancel the moment you purchase the membership though which then that makes it a one time price. In order to cancel please follow the KB article here once you cancel you will receive an email confirmation to the email address on the account. Please make sure that your accounts information is up to date. Once you log out of the account and when you log back into the site (or hard refresh CTRL+F5) you should not see a cancel.
What is NOT included in All Access Membership?
Daybreak Games All Access Membership does not include certain services for which Daybreak Games may from time to time charge, such as Character name changes or server transfers and Account to Account transfers. Additionally, you must provide and pay for your own Internet access and all required hardware to play our games.
Are Daybreak Game Cards a valid form of All Access Payment?
YES indeed they are! You can use a game card for 30 days or for DB Cash so please be careful as once the card is used the cad has been redeemed. Game cards are one time use only once redeemed on an account they can not be redeemed again!
*SOE Cards are no longer a valid form of payment. They expired October 2015 and are no longer redeemable in our games.
Does an All Access Membership cover multiple Daybreak Games accounts?
No, each account will need to purchase its own Membership. All Access Membership is good for only a single account and you must sign up each account separately.
Can I transfer my All Access time across accounts?
No All Access Memberships are non transferable.
How do I get my 500 DB cash each month?
You will need to log into any eligible Daybreak Game to claim your monthly cash. You can do so in any of the eligible games marketplace or depot. Once you have claimed it the DB cash will be added to your Wallet balance.
Why are you making us log in monthly to claim our grant?
We recognize that this is an added step for you, but we're working hard to make it really easy. We want to encourage to log in more, play our games more, and spend the DB cash they have been granted!
How will I know when my 500 DB cash grant is available or if it has been claimed already?
Each game will have a UI feature on the Marketplace screen to inform you when your next 500 DB cash reward is available or what date your current DB cash will expire. The countdown timer is to the millisecond so even though there is a Date the time might not be until a certain time so add one day to your claim date if you still can not claim it contact support.
If I miss a month, can I still claim my DB cash grant?
You need to log into your game that is Membership eligible in order to claim the bonus DB Cash. once the claim expires it can not be retro granted to an account. If its expired its gone you missed the claim time, this is why we give you at least 30 days.
These are limited time offers that expire on the date that is noted. Once the promotion ends Daybreak Games Customer and Player Support do not have the ability to add the account to the promotional price. Once it is gone it is gone.