How do I troubleshoot latency/ping issues in Z1BR?

Check your connection

First, you'll want to see if it's server wide or not. See what other players are saying.

Remember, just because 1 or 2 people report the issue, it isn't necessarily server wide--It could be a regional or ISP issue too.

Test your connection right after or as it happens so you can see if there is a network issue.

Disable any other services that might consume too much bandwidth and see if that helps at all.

If you are reporting this to Customer Service, please include:

Game mode (Solo/Duo/Fives)
Your location (country, region, city, etc.)
Your ISP information
Screenshot of current ping information in the upper right corner (Turn on enhanced Networking Information by hitting the "N" key)

If you are getting “infinite running man”, grab a screenshot of the screen with the loading information in the upper right

Submit a ticket with all of the requested information above.

How can we help?