How do I test my connection?
If you are having trouble connecting or staying connected to a game or are seeing too much latency, you should run some quick and easy connection tests.
Start by running a speed test.
This test will give you a good idea of your ping time to multiple locations worldwide. These are not our servers, but as a general rule of thumb, your goal should be a ping of under 100 (the lower the ping, the better.) for the location of the servers you are trying to connect to. A ping of higher than 200 should be considered poor, and you may experience issues.
You'll want to ensure that the speeds you see here are what you expect based on your ISP and plan. A download speed of below 10 megabit/s should be considered poor (for broadband.)
Important note: If you need to put in a ticket for support assistance, please make sure you run both of these tests AND submit the results (screenshots are probably the best/easiest way.)
