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How do I fix a white screen crash?

Most players find that removing the Razer Chroma SDK from their computers will resolve the crash. Luckily this is very easy to do. (note: this may disable and even remove your Chroma profile and functionality)

  • Press the Windows key, type “Add or remove programs” and hit enter.
  • Scroll down until you see “Razer Chroma SDK”.
  • Click on “Razer Chroma SDK” and select uninstall.

If this does not resolve the issue or if you wish to keep Razer Chroma installed, you can try running a repair on Razer Synapse.

  • Press the Windows key, type “Add or remove programs” and hit enter.
  • Scroll down until you see “Razer Synapse”.
  • Click on “Razer Synapse” and select uninstall.
  • Once Razer Synapse has opened select “Repair”.

For further assistance with Razer Synapse and Chroma please contact Razer Support. https://support.razer.com/