DC Universe Online Rules of Conduct

THE FOLLOWING ARE THE BASIC RULES OF CONDUCT THAT GOVERN PLAYER INTERACTION AND ACTIVITY WITHIN DC UNIVERSE ONLINE AND IN THE OFFICIAL DC UNIVERSE ONLINE FORUMS. FAILURE TO ACT RESPONSIBLY AND COMPLY WITH THESE RULES WITHIN DC UNIVERSE ONLINE AND THE OFFICIAL DC UNIVERSE ONLINE FORUMS WILL RESULT IN DISCIPLINARY ACTION, WHICH MAY RESULT IN THE TERMINATION OF ALL YOUR DBG ACCOUNTS WITHOUT ANY REFUND OF ANY KIND AND REFUSAL OF SERVICE TO ALL PRESENT AND FUTURE DBG PRODUCTS.

1. You may not harass or threaten other players (sexually, racially, or otherwise).

Harassment is defined as any unwanted or unwelcome behavior beyond the limits of good taste and appropriate game context. Final determination of harassment and severity will be made by a GM and their Supervisor after a thorough investigation to ensure that each violation is treated fairly and objectively.

Harassment will result in disciplinary action being taken against the offending account. Such action may include official warnings, account suspensions, or account terminations. The exact action depends on the severity of the incident which will be determined by a GM and a Lead GM. Multiple suspensions or account termination will result in the termination of all DBG accounts. Sexual/Racial harassment or hate mongering will lead to the immediate termination of all DBG accounts.

2. You may not use any sexually explicit, harmful, threatening, abusive, defamatory, obscene, hateful, racially or ethnically offensive language, in any language. The presence of any form of preventative filter or other game features is not license or permission, tacit or otherwise, to use such language in any form.

The use of offensive language will result in disciplinary action being taken against the account that may include official warnings, account suspensions, or account termination depending on the severity of the incident which will be determined by a GM and Lead GM. Multiple suspensions or account terminations will result in the termination of all DBG accounts.

3. You may not impersonate any Daybreak Game Company employee, past or present, including any Customer Support personnel.

This includes any form of parody, jest, or attempt to deflect other customers for fear of action being taken against their account.

Impersonation of the above outlined personnel will result in disciplinary action being taken against the account that may include official warnings or account suspensions depending on the severity of the incident which will be determined by a GM and a Supervisor. Multiple suspensions or account terminations will result in termination of all DBG accounts.

4. You may not violate any local, state, national or international law or regulation.

5. You may not arrange for the exchange or transfer of any pirated or illegal software while on DC Universe Online or the DC Universe Online Web site or forums.

6. We reserve the right, but not the responsibility, to restrict conduct that we deem, in our absolute and sole discretion, to be harmful to individual members, damaging to the service, or in violation of our or any third party's rights. We further reserve the right to prohibit or delete conduct, communication, or content transmitted on DBG services that is deemed to be in violation of applicable laws or is harmful to other members, the DC Universe Online service community, or the rights of Daybreak Game Company in general. You acknowledge, however, that communication over the service occurs real-time and we cannot, and do not intend to, screen communication in advance.

7. You may not modify any part of the DC Universe Online client, servers, or any part of the DC Universe Online website located at http://www.dcuniverseonline.com, without the express written permission of Daybreak Game Company. This includes, but is not limited to, any hardware or third party software that allows unattended game play, alters movement speed of your character, or anything other action which we determine as an unfair advantage to your character.

8. Modification of any portion of the software or components or use of 3rd party programs or hardware to modify computer memory that gives any unfair advantage or enable unattended game play will result in the termination of all DBG accounts.

9. You may not organize or be a member of any League, Legion, or group within DC Universe Online that is based on or espouses any racist, sexist, anti-religious, anti-ethnic, anti-gay or other hatemongering philosophy. You also may not organize or be a member of any player association which habitually violates the DC Universe Online Terms of Service and/or Game/Forum rules and policies.

Organization or membership within such associations, Leagues, Legions, or groups participating in said actions may result in disciplinary action being taken against your account. Such action may include official warnings, account suspensions, or account terminations depending on the severity of the incident. Penalties will be determined by a GM and a Lead GM. Multiple suspensions or account terminations may result in the termination of all DBG accounts.

Please Note: League/Legion leaders condoning, participating in, or knowingly allowing such action to occur may also be held responsible for the actions of their League/Legion and may result in disciplinary action being taken against their account. Such action may include official warnings, account suspensions, or account terminations depending on the severity of the incident, to be determined by a GM and Lead GM. Multiple suspensions or account terminations will result in the termination of all DBG accounts.

Leagues/Legions which violate the above rules are subject to disbandment, depending on the severity of the incident which will be determined by a GM and a Lead GM. Any items, renown, time, or reputation lost to the disbanded League or Legion will not be compensated by Daybreak Game Company.

10. You will not sell, transfer, lease, or share your account. Please be aware that this DOES include the practice commonly referred to as “power leveling”. Regardless of what third parties may state, allowing another individual, group of individuals, or company expressly hired to play your account IS a violation of our policies. Accounts found to have participated in this type of account sharing will have any character, cash, or item advancement removed, and may lead to disciplinary action including account suspension, and up to account termination of all owned DBG accounts.

11. You will not buy or sell any in-game item, character, cash, renown, or other intellectual property of Daybreak Game Company for real world money.

12. You may not give false information or intentionally hide any information when registering for your DC Universe Online account. This includes invalid email addresses and telephone contact information. If needed, players can update their email address and other information by selecting the "Account" button from the game’s Launchpad interface (the login screen). Once logged in you may update all of the account information and Game Pass options. Failure to provide accurate information may result in the deactivation of your account until such information can be updated properly through our account/billing services available by submitting a ticket at Help.DaybreakGames.com.

13. You will not exploit any bug in DC Universe Online. Further, you will not communicate the existence of any such exploitable bug (including bugs that grant the user unnatural or unintended benefits in game), either directly or through public posting, to any other user of DC Universe Online. You will promptly report any such bug via the in-game "bug" reporting function.

14. You will not create, use or provide any server emulator or other site where DC Universe Online may be played, and you will not post or distribute any utilities, emulators or other software tools related to DC Universe Online without the express written permission of Daybreak Game Company.

Discovery of the use or creation of said programs will result in the termination of all DBG accounts.

15. You will follow the instructions of authorized personnel while in DC Universe Online or on the Official DC Universe Online Forums. Failure to follow instructions from official support personnel may result in disciplinary action being taken against your account. Such action may include official warnings, account suspensions, or account terminations depending on the severity of the incident which will be determined by a GM and a Lead GM. Multiple suspensions or account terminations will result in the termination of all DBG accounts.

 

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In addition to the general guidelines listed in the aforementioned article, players are also subject to these supplementary rules while playing DC Universe Online. While by no means an all-inclusive list of the do's and don'ts in DC Universe Online, it provides a suitable foundation by which the player can determine what activities are appropriate:

1. Foul language is not permitted, in any language.

Excessive use of foul language including swear words (including their commonly-used abbreviations), real-world racial slurs, and other language that is designed to cause grief, will be considered a disruption. The existence of any chat/text filtering function is not a license to be profane.

2. To expound upon the general guidelines, you may not harass other customers.

Harassment is defined as specifically targeting another player or group of players to harm or inconvenience them. Harassment can take many forms, as it goes to the perceived state-of-mind of the person or group of persons initiating the action. However, in order to account for those who are more sensitive than others, the GM involved will make a determination as to whether or not the reported issue would be considered harassment and act accordingly. Sexual/racial harassment or hatemongering of any kind will result in the immediate termination of all DBG accounts if sufficient and proper evidence is available and verified.

3. You may not disrupt the normal playability of a game world area.

Area Disruption is defined as any activity, intentional or unintentional, which harms or inconveniences a larger number of players. Causing a disruption may result in disciplinary action being taken against the account that may include official warnings, account suspensions, or account terminations depending on the severity of the incident which will be determined by a GM and a Lead GM. Multiple suspensions or account termination will result in the termination of all DBG accounts.

Disruption includes, but is not limited to, such things such as:

Deliberately blocking a doorway or narrow area so other players cannot get past.
Making excessive and inappropriate use of the various communications tools available to players, i.e. spamming.
Large groups of players using graphically intense abilities in small areas intended to cause game and/or video lag for other players.*
Organizing, holding, or participating in group events with the sole purpose of inconveniencing/disrupting other players, on-going events, or DBG staff functions.

4. You may not defraud other players.

Fraud is defined as falsely representing one's intentions to make a gain at another's expense. Examples of this activity include but are not limited to - offering to assist another players for in-game currency then leaving the area without holding up your end of the bargain, using flaws or bugs in a trade window to deprive someone of one or more of their items or currency. These examples are not all inclusive, other violations will be reviewed by Customer Service on a case by case basis.

Defrauding other customers will result in the removal of earnings or equivalent goods from your accounts, and may result in disciplinary action being taken against the account that may include official warnings, account suspensions, or account terminations depending on the severity of the incident which will be determined by a GM and a Lead GM. Multiple suspensions or account termination will result in the termination of all DBG accounts.

5. You may not operate a League/Legion that habitually violates these rules.

Disciplinary issues involving Leagues/Legions will also be addressed on a broader basis. Leagues/Legions whose members habitually violate any of the Terms of Service, Rules of Conduct, or Play Nice Policies may be disbanded. In addition, monopolizing numerous spawn areas with the intent to exclude other players will not be permitted. If investigated and verified by a GM, monopolizing will result in the disbanding of the League/Legion. As stated in Rules of Conduct section 8, League/Legion leaders who condone, participate in, or knowingly allow such action may be held accountable for the actions of their members.

6. You may not intentionally circumvent the player-versus-player combat features or cause another player to die with non player-versus-player tactics, such as by "training" them.

Training is defined as pulling/leading a hostile NPC or creature along behind you and attempting to get it to attack another player who does not desire that engagement.

The intentional training of NPCs or Creatures will result in immediate disciplinary action when witnessed by a GM, or if sufficient evidence is available. We are aware that accidents often happen causing unintentional trains, and will scrutinize each report of this activity closely.

7. You may not abuse other players, customer service representatives, or the tools provided to request support.

The following is a short list of things that would be considered "abuse" in game:

Hate Mongering - participation in or propagation of hate literature, behavior, or propaganda related to real -world characteristics.

Sexual Abuse or Harassment - untoward and unwelcome advances of a graphic and sexual nature. This includes virtual rape, overt sexual overtures, and stalking of a sexual nature.

Attempting to Defraud a CS Representative – requesting assistance from CS with untrue information or with the intention of receiving benefits as a result. This includes reporting bug deaths, item loss, or fraudulently accusing other players of wrongdoing.

Impersonating a Customer Service Representative - falsely representing yourself to another player as a DBG GM or other DBG, DC, or Warner Bros. employee.

CS Personnel Abuse -- sending excessive unsolicited tells to a CS Representative, excessively using say or other channels to communicate to a CS Representative, making physical threats, using abusive language against a CS Representative

Submitting inappropriate or spamming CS tickets Submitting tickets with abusive language and/or profanity or continual submission of CS tickets regarding any issue which Customer Service has already determined is closed.

Using Threats of Retribution by GM Friends - attempting to convince another player that they have no recourse in a disagreement because favoritism is shown to one of the parties by the DBG or DC staff.

Please note that this list is not all inclusive and a GM and/or a Lead GM may determine that other actions are considered abuse. This will be done on a case by case review.

Abuse of others will result in disciplinary action being taken against the account that may include official warnings, account suspensions, or account terminations depending on the severity of the incident which will be determined by a GM and a Lead GM. Multiple suspensions or account termination will result in the termination of all DBG accounts.

8. "Roleplaying" does not grant license to violate these rules.

Though DC Universe Online is a roleplaying game set in the DC Comics universe, the claim of "roleplay" will not be accepted in defense of any of the anti-social behaviors mentioned above. By all means we want to encourage you to play your role, we just cannot allow that role-play to be done at another customer's expense.

9. Terminated and Banned accounts will have all properties and belongings removed.

Please note that the Customer Service Manager's decision on all matters is final.