Replay Badge Refund Policy

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Accidental Use
Replay badges are a great way to experience the content of DC Universe Online at a quicker pace. However, some customers may accidentally use replay badges on the wrong duo, alert, raid or some other task. Unfortunately, the DC Universe Online In-game team is not providing refunds for badges used/lost in this manner.

In order to unlock an instance, make sure the correct instance is highlighted, click on the instance, and then choose the option to reset the instance with replay badges.

Disconnection
The In-game team will also not assist with customers who have disconnected while inside an instance in which replay badges were used. The character should still have access to the unlocked bosses and will be able to redo the instance.

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