How can we help?

What are the common/top issues in Just Survive?

Below are the current top known issues for Just Survive.

Included will be how to troubleshoot such issues and the best way to report bugs, give feedback and report cheaters. This list will be updated periodically so it contains the latest information.

I'm getting a "G" Error (G32, G29, etc.):

Check out this article that has everything you wanted to know about "G" errors and more.

I purchased funds through Steam and it didn't work:

Read this article for help troubleshooting Steam purchase issues.

I'm getting a failed to create D3D object error:

We have steps for you to fix for this issue.

All of my skins are suddenly locked:

There is a known issue that we are trying to resolve where changing regions can make skins appear locked until account information refreshes in that region. 

I'm getting low FPS or lag issues:

Read up on how to improve performance in Just Survive.

I'm receiving a Breakpoint Error

This error occurs when players are using a graphics card that has been overclocked.You'll need to disable overclocking in order to play Just Survive.

The name I had previously is unavailable:

There are a few causes--It might be taken by another player, blocked by the filter, or reserved if linked to a Twitch handle (currently disabled.)

My keybindings won't save:

This usually means your useroptions.ini file is set to read only. Locate the file and change the setting.

How do I report bugs, glitches, issues:

Report issues to the Just Survive Issue Tracker

How do I report a cheater?

Email name, server name, and a quick description to Remember to include the name of the character, the region, and a quick description of what happened. Links to video clips can be very handy for our investigators.

How can I provide feedback and comment on the direction or future of the game:

You can do all of this and find out the latest and greatest about Just Survive at the Just Survive Reddit.

Why is my account banned?

If you find that your account has been banned, it is most likely that action that was taken on your account for cheating. Want to know why?