What are the common/top issues in H1Z1?


Below are the current top known issues for H1Z1.

Included will be how to troubleshoot such issues and the best way to report bugs, give feedback and report cheaters. This list will be updated periodically so it contains the latest information.

I'm getting a "G" Error (G32, G29, etc.):

Check out this article that has everything you wanted to know about "G" errors and more.

I purchased funds through Steam and it didn't work:

Read this article for help troubleshooting Steam purchase issues.

I need to link my account to Twitch:

Here are instructions to link your account.

When I try to link to Twitch, I get a Google search page:

Try disabling Overwolf or running a clean boot.

 I'm getting a failed to create D3D object error:

We have steps for you to fix for this issue.

All of my skins are suddenly locked:

There is a known issue that we are trying to resolve where changing regions can make skins appear locked until account information refreshes in that region.

I finished 1st in a Duo/5 man but got the 2nd place finish message:

This is a known issue in some edge cases. Development is currently working on a fix.

I Placed 1st/2nd/3rd and didn't get any rewards:

The reward system has changed. Arena matches now grant experience and coins and you are able to “Boost your Performance” to obtain Skulls to use on special rewards. The experience you get during matches adds to a leveling system where rewards are given when you reach certain level milestones.

I'm getting low FPS or lag issues:

Read up on how to improve performance in H1Z1.

I'm receiving a Breakpoint Error

This error occurs when players are using a graphics card that has been overclocked.You'll need to disable overclocking in order to play H1Z1.

The name I had previously is unavailable:

There are a few causes--It might be taken by another player, blocked by the filter, or reserved if linked to a Twitch handle (currently disabled.)

My keybindings won't save:

This usually means your useroptions.ini file is set to read only. Locate the file and change the setting.

How do I report bugs, glitches, issues:

Report issues to the H1Z1 Issue Tracker

How do I report a cheater?

Email name, server name, and a quick description to h1z1cheater@daybreakgames.com. Remember to include the name of the character, the region, and a quick description of what happened. Links to video clips can be very handy for our investigators.

How can I provide feedback and comment on the direction or future of the game:

You can do all of this and find out the latest and greatest about H1Z1 at the H1Z1 Reddit

Why is my account banned?

If you find that your account has been banned, it is most likely that action that was taken on your account for cheating. Want to know why?

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