Firewall setup instructions

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The following information may help you if you are experiencing disconnects or other connectivity issues with our games. You may need to add our game as an exception, or even temporarily disable your firewall to see if that is causing your issue (but remember to turn it back on!). Find your firewall company below and follow the instructions, or you may contact your firewall provider for help configuring your firewall or anti-virus program.

Please note that expired firewalls are sometimes still protective and may block necessary connections or ports.

*Please note; Game installs done after April 2015 are located at C:\Users\Public\Daybreak Games Company\installed games\


Click on your firewall below and follow the instructions

Avast

  1. Open Avast! Shields Control by right-clicking on the icon in the system tray. (Lower right-hand corner of the screen)
  2. Click 'SETTINGS' in the upper right
  3. Select 'Exclusions'
  4. Click Browse
  5. Check the directory you installed the game into [example: C:\Users\Public\Sony Online Entertainment\Installed Games\PlanetSide 2\]
  6. Click OK
  7. Click OK to close the 'SETTINGS' window

You can also choose to disable Avast for either 10 minutes, 1 hour, or until the computer restarts.

AVG

  1. Open AVG Control Center by right-clicking on the icon in the system tray. (Lower right-hand corner of the screen)
  2. If you are using AVG 8, click on Tools, then Advanced, then Resident Shield. If you have a later version, simply click on Residency Shield.
  3. Deselect the option to "Enable Resident Shield."
  4. To re-enable, select "Enable Resident Shield" again.

Avira

  1. Open your Avira Control Center
  2. Click on 'Real time protection - Open Configuration'
  3. Expand PC Protection - System Scanner - Scan
  4. Select 'Exceptions'
  5. Click the button to allow a new program
  6. Navigate to your game install directory
  7. 7. Select your game's executable file (example: 'Planetside2.exe)
  8. Click 'Add'

Bit Defender

  1. Double click on the system icon for Bit Defender.
  2. When the Bit Defender window appears, move mouse arrow to the left side and click Virus Shield.
  3. Check the box to enable Virus Shield.
  4. The black words will change to red "Virus Shield is disabled."
  5. Move mouse arrow to the top right corner and click the down arrows.
  6. Bit Defender is now inactive.

To enable Bit Defender, follow the same steps and click it to "enable."

CA Internet Security

  1. Turn off the Firewall
  2. Right-click on the CA Shield icon in the system tray
  3. Click My Internet
  4. Click Disable Firewall.
  5. To turn it back on, right click system tray icon, click My Internet, then click Enable Firewall.
  1. Disable the Antivirus for Short Period
  2. Right-click the CA Shield icon in the system tray, click My Computer, then click Enable Snooze.
  3. Enter the snooze time in minutes (up to 999, approx 16 2/3 hours) in the box and click Snooze.
  4. To end snooze, follow the same procedure and click Wake Now on the page for entering snooze time.
  1. Disable the Antivirus for Long Period
  2. Double-click the CA Shield icon in the system tray.
  3. When Security Center comes up, click Update Settings in the My Computer tab.
  4. Then click the red X next to Auto Scan.
  5. To re-enable, follow the same procedure and click the green checkmark.

Comodo

  1. Disable Comodo Firewall
  2. To disable all firewall activities, please right click on the Comodo firewall icon on the taskbar, select Firewall Security Level, then click Disable.
  3. To completely turn off Comodo, please right click on the Comodo icon and select Exit.
  4. To re-enable Comodo please go to Start, then All Programs, then click on Comodo Firewall. The Comodo Firewall summary screen will appear. Click on Enable now to enable Comodo Firewall.
  1. Disable Comodo Execution Control Feature
  2. Please double click on the Comodo firewall icon in the system tray to access the main menu.
  3. Go to Defense+, then Defense+ Settings, and then Execution Control Settings.
  4. Move the Execution Control Level down, to disable it.
  5. Click on OK to validate.

ESET NOD32

  1. Double-click on the icon ESET NOD32 in the system tray. (Lower right-hand corner of the screen)
  2. Select Disable real-time file system protection.
  3. Click Yes to the pop-up that asks "Are you sure you want to disable ... protection?"

F-Secure Internet Security

  1. Click on the F-Secure icon in the system tray and click Computer Security.
  2. Click on Settings and go to Internet, then click Firewall.
  3. Uncheck "Turn on Firewall".
  4. Click on Close.

Kaspersky

  1. Open Kaspersky and navigate to Settings.
  2. Open the Threats and Exclusions.
  3. Add the LaunchPad and Executables for your game to the Trusted Applications tab (including awesomium_process.exe).

McAfee Personal Firewall

  1. Run through the Configuration Assistant.
  2. Select Allow all traffic.
  3. Follow through the Startup Options and the Control Access to shares sections.
  4. Under Allowed Applications, select Search all drives if your game did not show up under the initial scan.
  5. Place check marks next to all applications related to your game that show up.
  6. Click finish and allow the Firewall to apply the settings and reboot your computer.
  7. Run your game.

McAfee Antivirus

  1. Right-click on the McAfee icon in the system tray. (The letter "M" in the lower right-hand corner of the screen)
  2. Choose "Exit."
  3. Click "Yes" on the popup that informs you that the protection will be disabled.

McAfee Security Center

  1. Right-click on the McAfee icon in the system tray. (The letter "M" in the lower right-hand corner of the screen)
  2. Click on Advanced Menu
  3. Click on Configure
  4. Click on Computer & Files
  5. VirusScan can be disabled or reset in the right-hand module when it should resume, or you can do that manually later on.
  6. Do the same via Internet & Network for Firewall Plus

Microsoft Security Essentials

  1. Open Microsoft Security Essentials
  2. Got to the Settings tab
  3. Select Real-time Protection
  4. Uncheck "Turn on Real-time Protection"
  5. Click Save Changes

Norton Personal Firewall

  1. Go through the Automated Setup.
  2. Setup Home Networking if you need to do so.
  3. Run the Automatic Program Scan.
  4. Check boxes next to all programs related to your game and select Permit All under Internet Access.
  5. Click Finish.
  6. Double click on the system tray icon for Norton and select Personal Firewall.
  7. Click on Configure.
  8. Slide the Firewall slider to LOW.

Panda Internet Security

  1. Right-click on the Panda icon in the system tray. (Lower right-hand corner of the screen)
  2. Select Close Automatic Protection.
  3. Choose Yes when the pop-up message warns you about disabling the protection.

Sygate Personal Firewall

  1. Right click on the Sygate Personal -Firewall icon in the system tray and left -click Sygate Personal Firewall Pro.
  2. Click Security and then click Allow All.
  3. Close the Window and run your game.

Symantec Client Firewall (SCF)

  1. Open Symantec Client Firewall by right-clicking on the icon in the system tray. (Lower right-hand corner of the screen)
  2. Click on Client Firewall Settings, and uncheck the box next to Enable Security

Tiny Personal Firewall

  1. Right click on the Tiny Personal Firewall system tray icon and select Administration Tool.
  2. Click Application Groups.
  3. Click Settings and then click Create new Application Group.
  4. Name the new Application Group with the title of your game and set the Security Level to Unrestricted.
  5. Go into the Unrestricted Applications group and look for all executable files listed under your the directory of your game and move them to the new Application Group you just created.
  6. Close the window and run your game.

Windows Firewall

  1. Right click on My Network Places and click Properties.
  2. Right click on LAN Connection (or whatever you might have named your broadband connection) and click Properties.
  3. Click the Advanced Tab.
  4. Click the check box that states "Protect my computer and network by limiting or preventing access to this computer from the internet".
  5. Click Apply.
  6. Close the window and run your game.

Zone Alarm

  1. Double click on the Zone Alarm system tray icon (the system tray icon is located in the lower right hand corner of your screen where your clock is).
  2. Click on Program Control.
  3. Slide the Tab to the LOW setting.
  4. Close the window out and run your game.
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