How can we help?

"Runtime..." or "C++..." Error Message

These often include a message stating, "The Application has requested the Runtime to terminate in an unusual way."

If you receive this message, please try first running the Launch Pad again as the Administrator. (You will need to have an Administrator Windows account) Simply right-click on the Launch Pad, choose "Run as Administrator" and log in.

You may also need to download the necessary C++ libraries here, which your computer needs to run the game.